Refund policy

Effective Date: 5/26/2025

At Rocky Reserve, we are committed to providing our customers with the highest quality products. If for any reason you are not fully satisfied with your purchase, we are here to assist you. Please review our refund and return policy below.

Return and Refund Eligibility

We offer a 30-day satisfaction guarantee on all purchases from Rocky Reserve. If you are not completely satisfied with your product, you may return it within 30 days of the original purchase date for a full refund, exchange, or store credit. To qualify for a refund or exchange, the following conditions must be met:

The product must be in its original, unopened condition.
The product must be returned within 30 days of the original purchase date.
The receipt or proof of purchase is required for all returns and exchanges.

Unfortunately, we cannot accept returns or provide refunds for products that have been opened or used, except in the case of damaged or defective products.

How to Return a Product

To return a product, please follow these simple steps:

Contact Us: Reach out to our Customer Support team via our Contact Page or email us at support@rockyreserve.com. Please provide your order number, product details, and reason for return.
Return Authorization: Once your request is processed, we will issue a Return Authorization (RA) number and provide instructions on how to return the item.
Ship the Product: After receiving the RA number, securely package the product and send it back to us using a trackable shipping method. The customer is responsible for return shipping costs, unless the product is defective or damaged upon arrival.
Processing Your Return: Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If eligible, we will process your refund, exchange, or store credit within 5-7 business days.

Refunds

Refunds will be issued to the original method of payment (credit card, debit card, or store credit). Please note that:

Refunds may take 5-7 business days to process after we receive the returned item.
Shipping fees are non-refundable, unless the product is defective or incorrect.
If you used a discount code or promotion at the time of purchase, the refund amount will reflect the discounted price.

Damaged or Defective Products

If you received a damaged or defective product, we apologize for the inconvenience. In these cases:

Please contact us within 7 days of receiving your order.
We will issue a full refund or send you a replacement product at no extra cost.
We may ask for photos of the damaged item to expedite the return process.

Exchanges

If you would like to exchange a product for a different size, flavor, or item, please follow the same return process outlined above. Once we receive the returned item, we will send the exchange item at no additional charge, and you will be responsible for the return shipping costs.

Non-Returnable Items

Due to health and safety regulations, we are unable to accept returns on the following items:

Opened or used products (unless defective or damaged).
Gift cards.
Customized or personalized products.

Order Cancellations

Orders can be canceled within 24 hours of purchase. After this period, we cannot guarantee cancellation as the order may have already been processed or shipped.

To cancel your order, please contact us immediately via our Contact Page or email us at support@rockyreserve.com. We will do our best to accommodate your request.

International Orders

For international orders, return shipping is the responsibility of the customer. Refunds will be processed in the original currency of the transaction, and additional fees may apply depending on the country of residence.

Contact Us

If you have any questions about our refund policy or need assistance with a return or exchange, please feel free to reach out to our Customer Support team: